Lingo provides AI-driven solutions for call analysis, feedback analytics, and real-time agent assistance, helping businesses optimize customer interactions.
Service Call Analysis
01Analyzing customer service interactions to identify communication gaps, improve query resolution, and enhance the overall customer experience.
Propensity Score Analysis
02Leveraging predictive analytics to prioritize high-potential customers, increasing engagement and conversion rates effectively.
Automated QA
03AI-driven automation of quality assurance processes to evaluate and enhance the accuracy, efficiency, and compliance of customer interactions.
Real-Time Agent Assistance
04Providing agents with AI-powered insights and contextual recommendations during live interactions to improve resolution times and customer satisfaction.
Feedback Analytics
05Analyzing customer feedback to assess agent performance, identify training needs, and improve service quality and customer satisfaction.
Voice Bot
06AI-powered multilingual virtual assistants offering real-time, context-aware, and sentiment-sensitive support to deliver seamless customer service.
Debt collection
07Using AI to analyze debt recovery interactions, predict repayment likelihood, and optimize strategies for efficient and effective collections.
Core Features
Lingo automatically ensures adherence to compliance standards and seamlessly aligns with new compliance or quality processes.
On-premise deployment
True vernacular solution
Home grown proprietary solution
Lowest Cap-eX and Op-eX in the market
Faster performance
Improved Efficiency
Reduced Operational Costs
Low cost
Return on Investment
Improved Quality and Compliance
Your Business
How We Help
Tailored Solutions for every Industry
CX
01Automating QA, real-time feedback, agent assistance.
E-Commerce
02Better post-sales support and feedback analytics.
Telecom
03Streamlining customer service and sales interactions.
Healthcare
04Ensuring compliance and quality in patient interactions.
Banking & Insurance
05Automates call analysis for compliance and improved service.
Manufacturing & Automobiles
06Better post-sales support and feedback analytics.
Travel & Leisure
07Enhances customer support with real-time insights.
Certifications & Compliances
Clientele
