1st January, 2023
Thank you for choosing to be part of our community at SandLogic Technologies Pvt. Ltd, doing business as SandLogic (“SandLogic”, “TXTR”, “LINGO”, “we”, “us”, “our”). SandLogic is committed to respecting and protecting individuals’ privacy rights. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@sandlogic.com.
SandLogic services its customers with
1. TXTR – Intelligent Document Processing Al platform that provides customer on-boarding, agent on-boarding.
2. LINGO – Audio & Text Analytics Al Platform that provides the call center agents with real-time feedback on customer sentiment and guides them on next best action during the customer call.
Collection of Personal data
1. Information you directly or voluntarily provide us, TXTR & LUNGO collects the Information that you directly provide us through the following means: When you raise your queries/concerns by filling the ‘SCHEDULE A DEMO’, we will collect your personal data such as your Name, Email Address and other personal data that you may have shared in the Message Text Box. We collect these data to provide you the demo of our product and engage you with our platform. When you contact our Sales team through email/calls, we will collect your personal data such as Name, email address, Phone number, location, etc. When you apply for job openings posted on Third party job portals, we may collect your Personal details present on your CVs.
2. Information we automatically collect from you, We may automatically collect information about you when you use our site or our services. For example, If you access our site through a computer, we will automatically collect information such as your browser type and version, computer and connection Information, IP address and standard web log information.
3. Information we collect from third party analytics services. We work with third-party analytics services (Google Analytics) to collect Information about your use of our site. These analytics tools use cookies to collect information about the content you view, what websites you visit Immediately prior to and after visiting our site, and your systern Information and geographic information.
4. Information we collect when customers use our TXTR platform. When customers use our platform, we receive documents for extraction of KYC and other related details and analytics purposes. Documents will contain personal details of the end customer (Customer’s customer). End customer’s personal information may vary with the nature of the call and Line of Business of the customer (such as Insurance, Fin Tech, etc.).
5. Information we collect when customers use our LINGO platform. When customers use our platform, we receive call recordings for transcribing and reporting purposes. Call recordings will contain personal details of the end customer (Customer’s customer) and Agents. End customer’s personal information may vary with the nature of the call and Line of Business of the customer (such as Insurance, Fin Tech, etc.) Personal information such as Name and the location of the agent will be captured in the call recordings.
Purpose of Data Collection
As a Data controller, TXTR & LINGO uses your (customers, prospective customers, employment candidates and website visitors) personal data for the following purposes:
- Understand and analyze how our users use our services and websites to improve our websites and service offerings.
- Assess queries, requirements, and process applications for products and services
- Marketing our products and services to our customers and prospective customers
- For the purpose of Recruitment, As a Data Processor, Sandlogic are contractually bound to process the documents, call recordings containing end customer personal data and agents through the TXTR & LINGO platforms to generate insights and reports.
- As a Data Processor, Sandlogic is contractually bound to process the documents, call recordings containing and customer personal data and agents through the TXTR & LINGO platform to generate insights and reports.
How long do we retain your personal Information?
We retain your personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with cur legal obligations, resolving disputes, and enforcing our policies.
Protection of personally identifying information
Sandtogic has implemented reasonable physical, technical and administrative security measures to protect personal information from loss, misuse, alteration or destructions. Our service providers and agents are contractually bound to maintain the confidentiality of personal information and may not use the information for any unauthorized purpose. Sandlogic will ensure through formally executed contracts that the service providers are committed to same level of data protection as applicable data protection laws and regulations.
Who do we share your data with?
Your personal data is transferred to the following third parties: Google Analytics: We work with third-party analytics services (Google Analytics) to collect information about your use of our site through the use of cookies. Promotional and Marketing agency: We use a third party promotional and marketing agency (Lead Generator) to send promotional emails to our customers and prospective customers.
Cookies
A cookie is a string of Information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookles to identify and track visitors, their usage of our website, and their website access preferences. For detalled information on how we use cookies, please refer to our cookie policy.
Privacy policy changes
Although most changes are likely to be minor, we may change our Privacy Policy from time to time, and at our sole discretion. We encourage our users and website visitors to frequently check this page for any changes to its Privacy Policy. If you have a TXTR or ingo account, you might also receive an alert Informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Questions, Concerns or Complaints
If you have any questions or concerns about this Privacy Policy, please contact our Privacy tearn at info@sandlogic.com