Solutions

Solutions By Use Cases

We harness the power of AI and Large Language Models (LLM) to deliver cutting-edge solutions in Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Computer Vision. Our advanced technologies are poised to surpass even the leading global solutions

Service Call Analytics
Propensity Score Analysis
Automated QA
Realtime Agent Assist
Feedback Analytics

Service Call Analytics
Propensity Score Analysis
Automated QA
Realtime Agent Assist
Feedback Analytics

Service Call/Post-Sales Call Analysis with Auto QA

Inconsistent issue handling.
Missed critical details by the agent.
Customer frustration due to slow resolutions.
Agent deviates from SOPs.

Consistent, accurate issue handling.

Real-time sentiment analysis helps understand customer frustration.

Faster issue resolution and improved customer satisfaction.

Agent stays on script and receives guidance.

Feedback is delayed and based on limited manual reviews.
Only a small percentage of calls are reviewed.
Agent performance issues go unnoticed.

Real-time feedback for agents on every call.

100% automated call analysis.

Detailed insights into agent performance, allowing immediate improvement.

Limited visibility on overall call quality.
Delayed or incomplete reports to the client.
Gaps in service quality and customer satisfaction remain unresolved.

Comprehensive, real-time data on all calls.

Immediate reporting to the client with clear insights.

Proactive improvements based on data-driven decisions.

Buying Propensity Score Analysis with Auto QA

Generic sales pitch without personalization.
Missed high-potential leads.
Agent struggles to identify buyer intent.

Tailored communication based on real-time propensity scoring.

Agent focuses on high-potential buyers.

Improved customer engagement and conversion.

Agents prioritize leads inefficiently.
Feedback based on delayed manual data.
Missed opportunities to improve sales strategy.

Real-time lead scoring guides agents on the best leads.

Immediate feedback on sales performance.

Better-targeted sales efforts and coaching.

Inconsistent sales reporting to the client.
Lack of data-driven insights.
Missed sales opportunities due to poor agent tracking.

Real-time data on buyer behavior and agent performance.

Immediate adjustments in sales strategy based on insights.

Improved conversion rates and sales efficiency.

Automated Quality Assessment for Call Centers

Inconsistent service quality.
No real-time support for agents.
Delays in issue resolution and missed customer needs.

Consistent quality in every interaction.

Real-time feedback improves agent service.

Faster, more efficient resolution of customer issues.

Delayed and inconsistent feedback.
Only a small fraction of calls reviewed manually.
Missed opportunities to improve agent performance.

Continuous feedback loop for agents.

Automated QA for all calls.

Data-driven insights for targeted coaching.

Limited view of service quality.
Delayed or incomplete reports to the client.
Missed service improvement opportunities.

Full visibility into call quality and performance.

Real-time reporting to clients.

Proactive adjustments based on comprehensive data.

Real-Time Agent Assist

Agents struggle with complex queries.
Longer resolution times lead to customer frustration.
Lack of real-time support for agents during calls.

Real-time guidance helps agents handle complex queries.

Faster issue resolution and improved customer satisfaction.

Sentiment analysis helps agents adjust responses immediately.

Agents receive feedback too late to impact ongoing calls.
No real-time monitoring of agent performance.
Missed opportunities for real-time coaching.

Agents get real-time feedback and prompts during calls.

Continuous monitoring of agent performance.

Real-time coaching opportunities.

Limited visibility on agent performance during live calls.
Delayed feedback to clients.
Missed opportunities for proactive service improvements.

Real-time insights into agent performance.

Immediate, accurate reports to clients.

Proactive management of customer experience improvements.

Feedback Analytics

Delayed or incomplete feedback analysis for clients.
Missed trends and opportunities for product/service improvement.
Reactive instead of proactive service adjustments.

Comprehensive, real-time feedback analysis.

Actionable insights for product and service improvements.

Proactive adjustments to customer experience based on feedback trends.

Deployment

On-Premise Deployment

Keep your data safe while deploying our proprietary solution on any desired premises. Our solution is compliant with the international standard norms.