SandLogic implemented an LLM-based solution LINGO which can do speech & speaker recognition, large data analysis using SLM/LLM, & enabled with multilingual ASR (HIndi, English, Marathi, Kannada, Telugu, etc…)
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- Product Insights: Extracted product-related insights from conversations to identify common issues, trends, and areas for product improvement.
- Resolution Rate Tracking: Measure the effectiveness of resolutions and identify areas for improvement.
- Customer analysis: Understanding customer concerns and frustrations related to product issues.
- Agent analysis: Evaluating agent performance in handling service calls and resolving customer issues.
