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WE ARE LINGO
2nd floor, Garuda BHIVE, BMTC Complex,
Old Madiwala, Kuvempu Nagar,
Stage 2, BTM Layout, Bengaluru,
Karnataka – 560068. India.

Lingo Vs Observe.ai

Lingo is an automated quality assurance platform that beats Observe.ai in automated QA, coaching, and conversation behaviour analysis. With Lingo, frontline teams see exceptional improvement in conversation quality, call center compliance, and customer experience.

OBSERVE.AI

LINGO

Meets Requirements
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Has the product been a good partner in doing business?
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Lingo Vs Observe.ai:
Feature Comparison

When assessing the two software solutions on g2, we found that Lingo meets its customers’ business needs and is easier to set up and administer than Observe ai. Users also preferred doing business with Lingo overall.

Real-time Agent Assist

OBSERVE.AI

LINGO

Real-time monitoring
Real-time Guidance
Knowledge AI
Auto-summary
Auto-coaching
Manual QA

OBSERVE.AI

LINGO

Automated work-queues (AWQ)
QA leaderboards
Sampling rule mechanism
Multiple template-based scoring
In-App Evaluation Forms
Automated QA

OBSERVE.AI

LINGO

100% call audit
Flexible QA Form Builder
Omnichannel QA
Case (CX) evaluation & reporting
Calibration Dashboard
AI-driven search
Compliance violation alerts
Customer Intelligence

OBSERVE.AI

LINGO

Intuitive Moment Builder
Conversation statistics
Conversation Reasons | Common problems raised by customers.
Conversation objections | Common objections raised by customers.
Sentiment Analysis | Overall sentiment of a customer in a call.
Emotion analysis | Emotions of customers at different segments of the conversation.
Competition Analysis | Top competitors and the reason customers choose/reject them.
Geography Analysis | Identify winning and losing geographies for the business.
Topic Analysis | Commonly discussed topics by customers.
Win Loss Analysis | Identify reasons that positively and negatively impact deals.
Trend Analysis | Discover the unknown trend in customer calls
Speaker separation
Silence detection
Reporting and Analytics

OBSERVE.AI

LINGO

Role-based Dashboards
Operations Dashboard
Agent Coaching

OBSERVE.AI

LINGO

Automated Coaching
Auto-create and auto-assign coaching
Actionable Feedback
Agent gap detection
Curated dashboards
Centralized Documentation
Coaching History
Agent Assessment
eLearning (LMS)
Integrations

OBSERVE.AI

LINGO

Custom Integration(Zero cost)
Entity detection and extraction
Web chat providers
CRMs
Call Recording
Telephony systems
Calendar
Scheduling softwares
Ticketing and Helpdesks
Video Conferencing platform
Team Messaging
Two-way integration with all CRMS ( Freshworks, Hubspot, Pipedrive, etc.)
 

OBSERVE.AI

LINGO

Mobile Apps
Single sign-on (SSO)
Integrated user management
White-labelling & branding
Redaction on sensitive personal data