2nd floor, Garuda BHIVE, BMTC Complex,
Old Madiwala, Kuvempu Nagar,
Stage 2, BTM Layout, Bengaluru,
Karnataka – 560068. India.
Real-time Agent Assist To Improve Booking Count
Objective
Increase booking conversion rates and improve customer satisfaction by providing real-time support and guidance to call center agents.
Solution
Deploy Lingo Forge with real-time conversation tracking and agent assist capabilities. The system monitors live calls, reducing hold times and improving first-call resolution. Auto-generated prompts guide agents through complex interactions, helping them handle objections, provide empathetic responses, and close deals faster.
Benefits
Increased Bookings: Agents can close more deals efficiently, resulting in higher conversion rates.
Reduced Hold Times: Real-time prompts decrease the need for prolonged holds, enhancing the customer experience.
Improved First-Call Resolution: Agents are better equipped to resolve issues in the first interaction, reducing the need for follow-up calls.
Personalized Service: Customers receive more tailored and empathetic support, leading to higher satisfaction.