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WE ARE LINGO
2nd floor, Garuda BHIVE, BMTC Complex,
Old Madiwala, Kuvempu Nagar,
Stage 2, BTM Layout, Bengaluru,
Karnataka – 560068. India.

Real-time Agent Assist To Improve Booking Count

Objective

Increase booking conversion rates and improve customer satisfaction by providing real-time support and guidance to call center agents.

Solution

Deploy Lingo Forge with real-time conversation tracking and agent assist capabilities. The system monitors live calls, reducing hold times and improving first-call resolution. Auto-generated prompts guide agents through complex interactions, helping them handle objections, provide empathetic responses, and close deals faster.

Benefits

  • Increased Bookings: Agents can close more deals efficiently, resulting in higher conversion rates.
  • Reduced Hold Times: Real-time prompts decrease the need for prolonged holds, enhancing the customer experience.
  • Improved First-Call Resolution: Agents are better equipped to resolve issues in the first interaction, reducing the need for follow-up calls.
  • Personalized Service: Customers receive more tailored and empathetic support, leading to higher satisfaction.