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WE ARE LINGO
2nd floor, Garuda BHIVE, BMTC Complex,
Old Madiwala, Kuvempu Nagar,
Stage 2, BTM Layout, Bengaluru,
Karnataka – 560068. India.

Lingo Vs Scorebuddy

Lingo is an AI-powered call center quality monitoring software that helps managers improve customer experience by improving conversation quality across all channels.

SCOREBUDDY

LINGO

Meets Requirements
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Ease of Use
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Ease of Setup
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Ease of Admin
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Quality of Support
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Has the product been a good partner in doing business?
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Product Direction (% Positive)
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Lingo Vs Scorebuddy:
Feature Comparison

Lingo evaluates and audits 100% of customer conversations on all communication channels focusing on in-depth people, market, and customer analytics.

Manual QA

SCOREBUDDY

LINGO

Automated work-queues (AWQ)
QA leaderboards
Automated QA

SCOREBUDDY

LINGO

100% call audit
Scorecard builder
Side-by-side evaluation
Real-time feedback & mentions
Extensive reports pinpointing areas for improvement
Operational reporting & insights
Case (CX) evaluation & reporting
Calibration Dashboard
Conversation search
Customer Intelligence

SCOREBUDDY

LINGO

Conversation Reasons | Common problems raised by customers.
Conversation objections | Common objections raised by customers.
Sentiment Analysis | Overall sentiment of a customer in a call.
Emotion analysis | Emotions of customers at different segments of the conversation.
Competition Analysis | Top competitors and the reason customers choose/reject them.
Geography Analysis | Identify winning and losing geographies for the business.
Topic Analysis | Commonly discussed topics by customers.
Win Loss Analysis | Identify reasons that positively and negatively impact deals.
Trend Analysis | Discover the unknown trend in customer calls
Agent Coaching

SCOREBUDDY

LINGO

Automated Coaching
Performance improvement through one-to-ones and actionable insights
Gamified dashboards
eLearning (LMS)
Generative AI

SCOREBUDDY

LINGO

Entity based Analysis | Answers questions that can be tracked to a specific customer or agent
Summarize Customer Conversations
Real-Time Agent Assistance

SCOREBUDDY

LINGO

Call Flow
Real-Time Transcripts
Knowledge Base | Search through company documents to help customers during call
Suggestions | Pointers to help agents stick to the script and avoid compliance violations
Mobile Apps

SCOREBUDDY

LINGO

iOS & Android Application
Analytics Dashboard for Managers
Coaching Sessions & Assessments for Agents
Integrations

SCOREBUDDY

LINGO

Custom Integration(Zero cost)
Call Recording
Contact Center as a service
Customer surveys
Ticketing and Help Desks
Calendar
Video Conferencing platform
Team Messaging
Two-way integration with all CRMS ( Freshworks, Hubspot, Pipedrive, etc.)
 

SCOREBUDDY

LINGO

Single sign-on (SSO)
Integrated user management
White-labelling & branding
Redaction on sensitive personal data