Real-Time Agent Assist for Enhanced Contact Center Operations
SOLUTION The real-time agent assist solution using Lingo Forge. Lingo Forge processed customer queries and provided agents with:Suggested responses: Tailored suggestions
Enhancing Sales Efficiency With Lingo Call Analytics
Conversation between call center agent & the customer SOLUTION SandLogic implemented an LLM-based solution LINGO which can do speech & speaker recognition,
SandLogic Lingo now supports Intel’s OpenVINO
INTEL AND SANDLOGIC TECHNOLOGIES PARTNER TO OPTIMIZE OUR LINGO SPEECH ANALYTICS SOLUTION ON INTEL 4TH GEN XEON PROCESSOR WITH OPENVINO. LINGO
Speech Emotion Recognition
Customer who is into automotive component manufacturing wanted to build a multi-modal distress recognition system for passenger transportation industry. When a
Post-Call Analytics for Consistent Support
Objective Ensure consistent and high-quality customer support across all communication channels by analyzing agent performance and customer satisfaction by providing actionable
Real-time Agent Assist To Improve Booking Count
Objective Increase booking conversion rates and improve customer satisfaction by providing real-time support and guidance to call center agents. Solution Deploy Lingo Forge
Emotion and Behavior Analysis for Improved CX
Objective Enhance customer retention and booking rates by analyzing and responding to the emotional dynamics of customer-agent interactions Solution Leverage Lingo to conduct