Post-Call Analytics for Consistent Support
Objective Ensure consistent and high-quality customer support across all communication channels by analyzing agent performance and customer satisfaction by providing actionable
Real-time Agent Assist To Improve Booking Count
Objective Increase booking conversion rates and improve customer satisfaction by providing real-time support and guidance to call center agents. Solution Deploy Lingo Forge
Emotion and Behavior Analysis for Improved CX
Objective Enhance customer retention and booking rates by analyzing and responding to the emotional dynamics of customer-agent interactions Solution Leverage Lingo to conduct